Frequently Asked Questions

Who am I buying from?
Quality Overstock has been in the wholesale and retail trade of crystal & collectibles since the 1980s. Throughout the years we have consistently surpassed customers' expectations with our outstanding selection, prices, and service. Since our inception, our aim has been to earn the trust and satisfaction of our customers. We therefore combine competitive prices with honest, helpful dealings and superior service before, during, and after each sale. Indeed, our success is reflected in the long-standing relationships we have built with our customers.
Quality Overstock's product lines consist of Swarovski, Lladro, Lalique, Daum, Baccarat, Armani and selected others. We can orders items upon request as long as they haven't been discontinued or retired. To ensure your comfort, security, and confidence, we offer a 100% satisfaction guarantee on all transactions. Furthermore, all transactions are digitally encrypted using the latest technologies, and we never share your information with anyone. Orders are processed efficiently and shipped securely. Whether you're shopping with us for the first time, or have bought from us repeatedly, we are determined to simplify the process to one of complete satisfaction.

What is your Shipping Policy?
WE OFFER A SHIPPING DISCOUNT FOR MULTIPLE PURCHASES
DOMESTIC BUYERS: All items are carefully and securely packaged for safe transport. I will combine shipping if items can be safely packed together. All items are shipping via UPS, fully insured. I can ship via USPS if requested. You will receive an automated email with the Tracking Number the day your package is being shipped, which is typically within 1-2 days of the close of the auction. (If you do not receive the email it may be due to your Junk Mail filter.) INTERNATIONAL BUYERS: I offer the following USPS shipping methods for international purchases: First Class Airmail - approx. 2-3 weeks. Priority Airmail - 2 weeks with tracking services Express - 3-5 bus. days with tracking services. Please bear in mind that packages sent overseas are sometimes delayed because of Customs and may take longer to arrive than specified by USPS.

Do you ship internationally?
Yes

What is your Return Policy?
RETURN POLICY

Satisfaction guaranteed or your money back!

Quality Overstock’s goal is that you be completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging along with your original packing slip, within 7 days of receipt, for a refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (i.e. incorrect or defective item.).

If you are not satisfied with your purchase after this time period, please let us know. Your complete satisfaction is of most importance to us.

Our return address:
Quality Overstock
12 Swallow Avenue
Sping Valley, NY 10977

What Customer Service help do you offer?
Do you have a question, comment or suggestion? We'd love to hear from you! You can contact us anytime via phone, fax or email. Please include the order or item number if your question is about an existing order or product.

Our Business Hours: Monday – Thursday: 10:00am – 4:00pm EST
Friday: 10:00am-12:30pm EST

Location:
12 Swallow Avenue, Spring Valley, NY 10977 ·
Email: qualityoverstock@gmail.com (preferred method) ·
Phone: (917) 692-4311 ·
Fax: (845) 356-1610

We are looking forward to assisting you!